Effective Date: 08/10/2025
Last Updated: 09/10/2025

At SHINE  (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://handpanfactory.com (the “Site”) or purchase our handcrafted instruments and services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register on our website
• Place an order for our handpan instruments
• Subscribe to our newsletter or marketing communications
• Contact us through our contact forms or customer support
• Participate in surveys, promotions, or feedback requests
• Request custom handpan builds or consultations

This information may include:

• Full name and contact details (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Musical preferences and custom handpan specifications
• Communication history and customer service interactions

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Device information (type, operating system)
• Pages visited, time spent on pages, and navigation paths
• Referral sources and search terms used to find our Site
• Cookies and similar tracking technologies data

Payment Information

We work with secure third-party payment processors to handle your payment information. We do not store complete credit card numbers or sensitive payment data on our servers.

2. How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Fulfillment

• Processing and fulfilling your handpan orders
• Managing custom build specifications and timelines
• Coordinating international shipping and delivery
• Providing order updates and tracking information

Customer Service and Support

• Responding to your inquiries and providing technical support
• Offering guidance on handpan selection, care, and maintenance
• Resolving disputes and handling returns or exchanges
• Providing after-sales support and warranty services

Business Operations

• Maintaining and improving our website functionality
• Analyzing website usage patterns and customer preferences
• Developing new products and improving existing handpan designs
• Managing our inventory and production processes

Marketing and Communications

• Sending promotional emails about new products and special offers
• Providing educational content about handpan music and techniques
• Conducting customer satisfaction surveys
• Personalizing your shopping experience

Legal and Security Purposes

• Complying with legal obligations and regulations
• Preventing fraud and unauthorized transactions
• Protecting our intellectual property and business interests
• Ensuring website security and preventing cyber attacks

3. Information Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (payment gateways, banks)
• Shipping and logistics (courier services, customs brokers)
• Email marketing and communications platforms
• Website hosting and maintenance services
• Analytics and marketing tools

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to appropriate confidentiality protections.

4. Data Security

We implement robust security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing through PCI-compliant systems
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account details and preferences

Deletion and Erasure

• Request deletion of your personal information (subject to legal and business requirements)
• Withdraw consent for certain data processing activities

Marketing Opt-Out

• Unsubscribe from marketing emails at any time
• Opt out of certain tracking and analytics

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Enable social media features and integrations

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Provide ongoing customer support and warranty services

Customer account information is typically retained for the duration of your relationship with us and for a reasonable period thereafter.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the “Last Updated” date at the top of this policy

Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Handpan Factory
Email: admin@handpanfactory.com
Phone: +86 13173444932